Senior Video Store Manager

Vidiots Foundation is looking for a Full-time Senior Video Store Manager to join our team!

The Senior Video Store Manager is an integral leadership role on our Video Store Team. Under the supervision and in support of the Video Store Director, this role will be responsible for impeccable management of the Video Store team of Managers, Clerks, and Volunteers. Alongside the Video Store Director, this role works closely with Vidiots’ Front of House, Box Office, and Operations teams, and is responsible for ensuring a collaborative, efficient and smooth workflow, and for maintaining the highest standard of customer service and operations.

At Vidiots, we’re looking for a Senior Video Store Manager who fits our team’s values:

A fierce commitment to building an equitable, inclusive, anti-racist, anti-misogynist film culture and hub, open and accessible to all
A passion for preserving, showcasing, and celebrating film and media that represents the widest array of artists and points of view, from all backgrounds
Appreciation for and commitment to preserving L.A.’s unique cultural landscape

What you’ll do:

Under the direction of and in collaboration with the Video Store Director:

During scheduled daily shifts:
Ensure excellent and efficient performance of daily tasks, including providing impeccable customer service and accessibility, ensuring consistent venue cleanliness and efficiency
Clear and efficient delegation of tasks to Managers, Clerks, and Volunteers
Provide excellent customer service and address patron questions and concerns
Oversee and monitor staff rest and lunch breaks, and shift start and end times
Oversee reconciliation of receipts and adherence to money-handling procedures
Monitor staff and patron safety, loss prevention, emergency situations, and proper handling, reporting, and investigating of minor incidents
Hire, train and manage Vidiots’ Video Store Managers, Clerks, and Volunteers
Create, oversee and manage the department’s weekly staff and volunteer schedule of approximately five staff members, and numerous volunteers
Ensure team adherence to organizational policies and standard operating procedures
Oversee and delegate additional daily administrative tasks as needed, including inventory ordering, organizing physical media donations, and upkeep of rental catalogue
Work closely and collaboratively with other departments to support the highest levels of production on screenings, special events, fundraisers, and community gatherings
Support the management of patron and member queries and feedback in a professional, timely manner via in-person, email, and phone communications
Additional administrative duties as needed and assigned by management

Required Qualifications:

Excellent customer service skills with a collaborative, positive, kind, calm attitude
Minimum five (5) years experience managing a staff of five or more employees at a brick-and-mortar, customer service-oriented business and/or venue
Minimum three (3) years experience scheduling a team of 25 or more employees
Minimum two (2) years in a hiring position
Ability and willingness to work nights, weekends, and holidays as needed (candidates who cannot reliably commit to set schedules will not be considered)
Detail oriented with excellent and effective scheduling and communication skills
Comfort using Airtable and Google Apps (Drive, Docs, Sheets)
Ability to work in a fast-paced environment with multiple teams in a brick-and-mortar, customer-service oriented space

Desired Characteristics and Qualities:

Passion for and strong desire to work in a customer-service oriented art space
Strong understanding of the importance of physical media
Passionate about building community through social interaction around film and media
Deep knowledge of and interest in film history, aesthetics, and contemporary film culture
Capacity to balance short-term needs with longer term vision
Fluent Spanish and/or Tagalog and/or ASL speaker a plus

Work Schedule

40 hours-a-week role on-site at Vidiots
Nights and weekends as needed and determined by Video Store Director
Must be based in the L.A. area

Compensation

$33 an hour
Health Insurance benefits offered after 60 days
Vacation and paid time-off benefits
CalSavers Retirement Program

Work Environment and Physical Demands

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, and strong visual effects
Employee will occasionally be required to stand, sit, and stoop
Employee must be able to frequently lift and/or move up to 50 pounds
Employee must be able to see in order to operate machinery and tools
Employee must comply with company and OSHA standard workplace safety protocols
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of these positions

TO APPLY, please fill out this form and provide a CV or resume with a minimum of three professional references! Please note that we are a very small team, only candidates who meet the required qualifications will be considered and contacted. Thank you!