FAQs
General Questions
Q: What are your hours?
A: Video Store:
Monday: Noon – 10PM
Tuesday: Noon – 10PM
Wednesday: Noon – 10PM
Thursday: Noon – 10PM
Friday: Noon – 10PM
Saturday: 11AM – 10PM
Sunday: 11AM – 10PM
Movies screen daily – check our calendar for titles and times!
Q: What is your phone number?
(323) 474-6249
Q: Where do I park?
A: There is ample street parking in Eagle Rock all around Vidiots, and a 29-car public parking lot at 5065 Caspar Ave, Los Angeles, CA 90041, an approximate 6-minute walk to/from Vidiots. We strongly encourage ride shares (especially if you’re planning to enjoy our beer and wine bar), walking if you’re nearby, and public transportation (check out Micro Metro, it’s so affordable and we have stops a few steps from the Eagle)!
Q: How can I find out what movies you’re showing?
A: Our schedule of public screenings is HERE. We generally post our screening schedule a few weeks in advance, but to stay informed on the most up-to-date scheduling announcements, added screenings, invites to free screenings (when we have them!), and event info, please sign up for our newsletters HERE, and follow us on Instagram HERE.
Q: How do I purchase tickets?
A: Tickets can be purchased online (upcoming screenings and events listed HERE) or onsite at Vidiots, doors typically open 30 minutes before a show’s published start time. Our amazing staff can sell you a ticket at the bar or the concessions stand so you don’t have to wait in multiple lines! See a show that’s listed as “SOLD OUT” on our website? Yay for you, we always hold back a small number of tickets for first-come-first-served walk-ups, come on over 30 minutes before a show’s published start time and we’ll do our best to get you on in!
Q: Are movie tickets refundable?
A: All ticket purchases are final. There will be no refunds. Exchanges may be made up to 2 hours BEFORE a show’s published start time by visiting Vidiots in-person, or by calling Vidiots at (323) 474-6249. Exchanges will not be available after the film you purchased tickets for has played. In the event of a cancellation by Vidiots (e.g. power outage, weather, or emergency), Vidiots will issue a ticket voucher which will be sent via email each ticket holder. Vouchers may be used for screenings at a later date.
Q: How much are our video rental prices?
A: $2 for members or $3 for non-members.
Q: What kinds of films will you program?
A: EVERYTHING, and not just film. Okay, we’ll try and get more specific – Vidiots offers a full calendar of diverse and eclectic screenings and events, including repertory titles, under-screened gems, sneak-peeks and word-of-mouth screenings of new titles by emerging and underrepresented artists, and all the new, classic, and under-screened everything-you-can-imagine, including indie, international, and documentary titles that demand to be seen on the big screen.
Q: Can I rent out Vidiots for my birthday or my movie premiere?
A: You bet! Hit the EVENT RENTALS page of this website for details and ways to reach out.
Q: I’m obsessed with Vidiots and willing to sell my soul to work there! Will you hire me?
A: We are overwhelmed with gratitude for everyone who wants to work with us! We are not currently hiring, but feel free to keep an eye out for our IG posts and newsletters, which are the first and best sources of information for all job and volunteer opportunities! You’re also always welcome to email your areas of interest and resume to info@vidiotsfoundation.org, we’ll be happy to keep your information on file!
Membership Questions
Q: Why should I join as an Annual Member?
A: Fantastic benefits at all levels, a tax-deduction (as your accountant and current tax laws advise), AND the warm, fuzzy feeling of directly contributing to the rehabilitation of not one, but TWO landmark film hubs in the City of Angels.
Q: What’s the difference between a Founding Member and an Annual Member?
A: Founding Members are donors who support at $5k and above before our public opening. They will be recognized on our beautiful Founding Member wall in the lobby of The Eagle Theatre and will receive additional benefits depending on donation level. Click HERE for more info!
Q: Can I still join as a Founding Member?
A: YES YES YES! Please email our Executive Director Maggie Mackay for details (maggie@vidiotsfoundation.org), or head HERE for more info.
Q: When does my membership begin?
A: Your annual membership begins the day you purchase your membership (a gifted membership will start the day you set your recipient to receive their membership notification via email). Your benefits are solid for twelve months after that glorious moment!
Q: Can I gift a movie-loving friend or loved one an annual membership?
A: Absolutely, now that’s what we call a good friend. When buying a membership, choose “I’m purchasing this membership for: Someone Else”. Fill in your loved one’s info, write them a message (if you so desire), and you can even schedule delivery for a specific time!
Q: Can I upgrade my membership?
A: Yes, but we have to help you out a little, email us at info@vidiotsfoundation.org, subject line “Can you help me upgrade my Vidiots Membership?” and we will get back to you ASAP.
Q: Can I let my friend/family member use my membership?
A: Sorry friends, Vidiots’ memberships are non-transferable, but you can definitely head HERE to learn about our dual-membership option!
Q: Does my kiddo need a membership?
A: We love our lil’ Vidiots! For the video store, all humans under 18 in your household are included in your membership plan. We will have limits on what they can check out based on their age and your permission. For the movie theater, your ticket discounts will be based on the membership type, i.e. an Individual membership gets you one discounted ticket, and a Dual membership gets you two discounted tickets. Have no fear, though, we will offer a special movie ticket rate for humans under 18 (+ college students), with more details coming soon.
Q: Do I have to have a membership to attend Vidiots events and screenings?
A: Not at all! The beauty of our video store is that you can come browse, talk, watch with us however and whenever you can. Membership includes some great benefits and lends much-needed support to our relaunch, but we want you to spend time with us however/whenever it works for you!
Q: Is my Vidiots video store “lifetime membership” valid at Vidiots Foundation?
A: For Old School Vidiots who remember the “lifetime membership,” we love you, we adore you, and we will definitely recognize your longtime commitment to Vidiots! Our new membership levels and benefits are designed to reflect the full scope of our new offerings at the Eagle, which are pretty different from what we could offer in our old digs. If you were a “lifetime member” at the original video store, please email info@vidiotsfoundation.org with a photo of your card and we will send you a special discount for our new membership program.
Q: Can I get a refund on my membership?
A: We do not offer refunds or exchanges for Memberships. Memberships are charitable contributions for the Vidiots Foundation 501(c)(3). They are tax-deductible to the fullest extent of the law.
Q: What film formats will you be showing?
A: 35MM, state-of-the-art digital projection, and 16MM projection in the Eagle, and state-of-the-art digital projection in our flexible micro-cinema!
Q: Where can I see what film formats are playing?
A: It takes a while to get 35mm going, sourcing parts etc., so we’re all DCP until we’re set, hence the missing format info. When we are ready with additional formats we’ll share on each film listing.
Q: Can I bring in outside food + beverages?
A: We won’t make you hide your outside coffee + gummy worms deep inside your bag, but we do believe our popcorn is so fresh, and our drinks so ice-cold, you won’t be able to resist our concession stand 🙂 Outside beer and wine are not allowed at Vidiots, but our beer and wine offerings are ample and delicious! Guests are strictly prohibited from bringing in and consuming hard alcohol on Vidiots’ property.
Video Store Questions
Q: How much are rentals?
A: $2 for members or $3 for non-members.
Q: What formats do you rent on?
A: Most of our 60,000 titles are on DVD and BluRay. We have an 11,000-tape VHS collection, including many rare, impossible-to-find-elswhere tapes. We’re working hard to protect, preserve, and grow our VHS collection, so we may not be able to rent certain tapes.
Q: Do you take physical media donations?
A: Hell-to-the-yeah. We’re tight on space, so we prefer your collections of BluRays, rare tapes, out-of-print DVDs, and hard-to-find gems, but please be sure to email us if you’re looking to rehome your physical media, and we can help figure it out: info@vidiotsfoundation.org!
Q: Do you have your physical media inventory listed online?
A: We do! However, this is a long term project that involves inputting 60,000+ titles and related information, so it may take time to get those listings complete. In the meantime, you’re always welcome to call or email info@vidiotsfoundation.org with your inventory questions, or come on in, and we can search the shelves! If we don’t have something, we’ll go to the ends of the physical-media-earth to find it for you – we love a treasure hunt.
Community + Accessibility
Q: Is your venue accessible?
A: Yes! The main theater, the Eagle, offers six wheelchair spaces with companion seating. The seating is located in our back row, accessible from the theater lobby. The small theater, the MUBI Microcinema, also offers six wheelchair spaces with companion seating. The location of spaces is flexible, as the microcinema has non-fixed seating. We will offer Dolby’s Accessibility Solution with Assistive Listening and Closed Caption devices for closed captioning and assistive listening in the near future. Films with Closed Captioning and Audio Description will be indicated on the film’s page. These devices will be able to be picked up at the box office and are available to use in each theater.
The wheelchair accessible entrance to the theater is located in the video store. Movie tickets may be purchased online, at the box office, at the video store, and at the concession stand. For every screening, there will be six “Wheelchair Accessible Space” tickets available at our $9.00 rate, which can be purchased in advance or on-site. Please note these tickets may sell out in advance. Email info@vidiotsfoundation.org if you have any questions.
For any additional questions regarding accessibility, please email info@vidiotsfoundation.org.
Q: Do you offer free community events and education programs?
A: These are some of the programs and events we are most excited about. Our education programs will take a little more time to get fully funded and up and running, but free screenings are available from time to time, and we’ll be working up to more regularly scheduled free screening (especially for Members), so keep an eye out for our newsletters and on our Instagram!