PT Video Store + Customer Service Clerks
Vidiots Foundation is looking for part-time Video Store + Customer Service Clerks to join our team!
We’re a 501(c)3 non-profit for film lovers, filmmakers, and everyone curious about cinema. Vidiots at the Eagle is a film exhibition, entertainment, and education space, including a 271-seat state-of-the-art cinema, Vidiots’ 60,000-title film and media library for rental, and a flexible, state-of-the-art micro-cinema and community space.
Video Store + Customer Service Clerks will report to and work most closely with Vidiots’ Video Store Director and Managers, and Vidiots’ Operations and House Managers.
At Vidiots, we’re looking for Video Store + Customer Service Clerks who fit our values:
- A fierce commitment to building an equitable, inclusive, anti-racist, anti-misogynist film culture and hub, open and accessible to all
- A desire to provide excellent customer service and help grow the most welcoming and inspiring non-profit film space in Los Angeles
- A passion for preserving, showcasing, and celebrating film and media that represents the widest array of artists and points of view, from all backgrounds
- Appreciation for and commitment to preserving L.A.’s unique cultural landscape
- A get-’er-done attitude (we’re a hardworking staff, and there’s a lot to get done!)
What you’ll do:
Work closely with Vidiots’ Video Store Director and Managers to:
- Engage with Vidiots’ devoted patrons and Members to help them discover and rent work from Vdiots’ vast physical media collection
- Accurately and appropriately respond to patron and member queries and feedback
- Ensure the Video Store is clean, well organized, and efficient
- Organize, maintain, and assist in the ongoing streamlining of Vidiots’ online catalog
- Track customer and staff requests for new library titles
- Help promote the benefits of Vidiots’ Annual Membership options
- Work with Volunteers and Interns assigned to special projects
Work closely with Vidiots’ Operations Manager and Front of House Managers to:
- Support Box Office and theater operations, including:
- Welcoming cinema patrons and accurately answering patron questions
- Scanning tickets and assisting Vidiots’ Front of House team with theater operations as needed
- Assist with display of important signage, reserved seating, and special guest check-in
What you’ll bring to the table:
Required Qualifications
- Minimum three (3) to five (5) years of experience in brick-and-mortar customer service/and or retail; theater operations and/or box office operations are a plus
- Positive, welcoming, professional disposition and enthusiasm for engaging with a wide array of staff members, customers, partners, and donors both internal and external, including young children
- Deep knowledge of and interest in film history, aesthetics, and contemporary film culture
- Excellent communication skills, both verbal and written
- Attention to detail and excellent time management skills
- Comfort using Microsoft Office (Excel, Word, PowerPoint) and Google Apps e.g. Drive, Docs, Spreadsheets
- Ability to work in a fast-paced brick-and-mortar with multiple teams
Desired Characteristics and Qualities
- Strong desire to work in a customer-service oriented brick-and-mortar art space
- Strong understanding of the importance of physical media
- Basic knowledge of and familiarity with film and media distributors and archives
- Capacity to balance short-term needs with longer term vision
- Video store and cinema operations experience a plus
- Fluent Spanish and/or Tagalog and/or ASL speaker a plus
Work Environment:
- 20 – 22 hours-a-week role on-site at Vidiots
- Must be available weekends and evenings
- Based in L.A. area
Compensation:
- $18/hr
- CalSavers retirement program
Work environment & Physical Demands:
This position works primarily in an indoor setting with exposure to noisy environments, dim lighting and strong visual effects.
The employee is occasionally required to stand, sit, and stoop. The employee must frequently lift and/or move up to 50 pounds. The employee needs to be able to see in order to operate machinery and tools.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To Apply:
Please fill out this form and provide your resume or CV with minimum three professional references, and we’ll be in touch! Please note, we are a small team, it may take some time for us to reach out. Only applicants who fit all required qualifications will be contacted.
About Vidiots
Vidiots Foundation is a one-of-a-kind hub for film lovers, filmmakers, and everyone curious about cinema. Ever since our Founders Patty Polinger and Cathy Tauber opened Vidiots in 1985 as an alternative video store, our team has been dedicated to inspiring human interaction around film through preserving, growing, and providing access to a diverse DVD, BluRay, and rare VHS collection, showcasing the work of emerging, master, and underrepresented artists, and producing unique and affordable film events and vital education programs.
Vidiots became a 501(c)3 non-profit organization in 2012. In 2017, in the wake of rising Santa Monica costs and a changing film landscape, the Vidiots Board of Directors elected to shutter our iconic storefront, store the collection, and begin the search for a new home where Vidiots could sustainably expand on its mission and operations. Vidiots reopened at the historic Eagle Theatre in Northeast L.A. in June 2023.
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