Part-Time Box Office + Customer Service Staff
Vidiots is looking for Part-Time Box Office + Customer Service Staff to join our team!
We’re a 501(c)3 non-profit for film lovers, filmmakers, and everyone curious about cinema. Vidiots at the Eagle is a film exhibition, entertainment, and education space, including a 271-seat state-of-the-art cinema, Vidiots’ 60,000-title film and media library for rental, and a flexible, state-of-the-art micro-cinema and community space.
Box Office + Customer Service Staff will report to and work most closely with Vidiots’ Front of House Managers and Programming teams.
At Vidiots, we’re looking for Box Office + Customer Service Staff who fit our values:
- A fierce commitment to building an equitable, inclusive, anti-racist, anti-misogynist film culture and hub, open and accessible to all
- A desire to provide excellent customer service and help grow the most welcoming and inspiring non-profit film space in Los Angeles
- A passion for preserving, showcasing, and celebrating film and media that represents the widest array of artists and points of view, from all backgrounds
- Appreciation for and commitment to preserving L.A.’s unique cultural landscape
- A get-’er-done attitude (we’re a hardworking staff, and there’s a lot to get done!)
What you’ll do:
Vidiots’ Box Office + Customer Service Staff are responsible for providing impeccable customer service to Vidiots’ cinema patrons and partners including:
- Processing ticket sales and managing ticket-scanning before shows
- Facilitating Will Call and coordinating special events guest lists
- Coordinating reserved seating requests and signage
- Coordinating theater ingress and egress with Front of House Managers, including ID checks for 21+ events
- Accurately, courteously, and appropriately fielding patron and Member questions and feedback both in-person and via phone and email
- Providing accurate box office reports at the end of every shift
- Supporting hosting duties during events in Vidiots’ Micro Cinema
- Assisting Members on-site with membership renewals and sales
- General Front of House support as needed
What you’ll bring to the table:
Required Qualifications:
- Enthusiasm for being part of a team committed to diversity, inclusion, and fostering a space of belonging for all, including young children
- Minimum three (3) to five (5) years experience in box office and/or cinema operations, with cash handling experience
- Evening, weekend, holiday, and consistent scheduling availability
- A positive, kind, calm attitude, and ability to multitask, problem-solve, and deliver impeccable customer service in a fast-paced setting
- Comfort working with and trouble-shooting ticketing and POS systems
- Detail-oriented with excellent and effective communication skills, both verbal and written
- Consistent professionalism, especially when working with talent, and high profile events
- RBS certified in properly and safely serving food and alcohol
- Minimum three professional recommendations with submission of application
Desired Characteristics and Qualities:
- Passion for building community through social interaction around the arts
- Basic knowledge of and interest in film history, aesthetics, and contemporary film culture
- Willingness to wear multiple hats and work in a fun and fast-paced brick-and-mortar
- Self-starter with an ability to identify and set priorities independently, and balance short-term needs with the organization’s long term vision
- Fluent Spanish and/or Tagalog and/or ASL speaker a plus
- CPR certified a plus
Work Schedule:
- 22 hours a week
- Only candidates with availability to work weekend shifts (Friday/Saturday/Sunday) and during upcoming holidays will be considered
- Work on-site in Eagle Rock, Los Angeles
Compensation:
- $20
- CalSavers retirement program
Work environment & Physical Demands:
This position works primarily in an indoor setting with exposure to noisy environments, dim lighting and strong visual effects.
The employee is occasionally required to stand, sit, and stoop. The employee must frequently lift and/or move up to 50 pounds. The employee needs to be able to see in order to operate machinery and tools.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To Apply:
Please fill out this form and provide your resume or CV with minimum three professional references, and we’ll be in touch! Please note, we are a small team, it may take some time for us to reach out. Only applicants who fit all required qualifications will be contacted.
About Vidiots:
Vidiots Foundation is a one-of-a-kind hub for film lovers, filmmakers, and everyone curious about cinema. Ever since our Founders Patty Polinger and Cathy Tauber opened Vidiots in 1985 as an alternative video store, our team has been dedicated to inspiring human interaction around film through preserving, growing, and providing access to a diverse DVD, BluRay, and rare VHS collection, showcasing the work of emerging, master, and underrepresented artists, and producing unique and affordable film events and vital education programs.
Vidiots became a 501(c)3 non-profit organization in 2012. In 2017, in the wake of rising Santa Monica costs and a changing film landscape, the Vidiots Board of Directors elected to shutter our iconic storefront, store the collection, and begin the search for a new home where Vidiots could sustainably expand on its mission and operations. Vidiots reopened at the historic Eagle Theatre in Northeast L.A. in June 2023.
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